Your ordered goods will be delivered by our partner DPD Lithuania, UAB. DPD Lithuania, UAB is a leading parcel delivery company in Lithuania and one of the largest parcel delivery companies in Europe. Long years of experience and a professional team ensure quick and reliable delivery of goods.
|Parcel delivery through DPD courier||Parcel pickup from the DPD Pickup network (at parcelshops and lockers)|
|A DPD courier will deliver your parcel to your home, office or any other address you selected.||Collect you parcel with ordered goods at a time of your convenience at a chosen DPD Pickup parcelshop or locker.|
|Within Lithuania, the courier will deliver your goods in 3 days.||Parcels are delivered to DPD Pickup parcelshops and lockers in 3 days.|
|Select a timeframe for the delivery of your goods in the largest Lithuanian cities: 8:00–14:00, 14:00–18:00, 18:00–22:00 on business days.
In other locations of Lithuania parcels are delivered 8:00–16:00 on business days.
|DPD Pickup lockers work 24/7.
Individual DPD Pickup parcelshops may have different working hours, therefore please check before coming to collect your parcel.
|You will receive an SMS or e-mail with a notification on estimated time of delivery and parcel number.||When your parcel has been delivered to the DPD Pickup parcelshop or locekrs, you will be notified about that by SMS and/or e-mail.|
|–||You can collect your goods from the DPD Pickup parcelshop or locker within 7 calendar days. If ordered goods are not collected during this period, they will be returned to the seller.|
|You can pay for your online-ordered goods on delivery by card or cash (please have accurate amount – no change).||You can pay for your online-ordered goods by card when collecting the goods at the DPD Pickup locker.|
|At the time of delivery you will have to show your personal identity document to the courier, if requested.||When collecting your parcel at a DPD Pickup parcelshop, you will have to type the PIN code received by SMS or show your personal identity document.
When collecting your parcel at a DPD Pickup locker, you will have to type the PIN codes received by SMS.
|Delivery to Kuršių Nerija costs an additional EUR.||–|
|If at the time of delivery you notice any package damage, please immediately notify the courier who delivered the parcel and fill out a package damage statement.
If ordered goods are accepted and a delivery document is signed without any comments, the parcel is considered to be delivered appropriately.
|In case you notice any package damage at the time of delivery:
• Together with the Pickup parcelshop staff fill out a package damage statement.
• Contact customer support by calling +370 5 210 67 77 (if you collect your parcel from a DPD Pickup parcelshop).